Damaged Replacement Policy
Damaged Replacement Policy
At our store, we stand by the quality of
our products and offer a straightforward warranty to ensure your satisfaction.
Basic Warranty Coverage:
- Warranty Period: Our warranty covers products for 180 days
from the date of purchase. (*Free gifts, gift cards, consumables,flash
sale orders are not applied for this pocily.)
- Replacement Only: If your product is damaged within the
warranty period, we offer a replacement rather than a repair.
- Proof Required: To process your warranty claim, it's
important to provide pictures or a video illustrating the
problem to the product. This helps us verify the issue and expedite the
replacement process. Attaching your order number, SKU
of the defective item, and a brief description of the problem in
the Email, that would be deeply appreciated from us.
How to File a Warranty Claim:
- Contact Us: Reach out to our customer service team
at adultoyshop@hotmail.com .
- Submit Proof: Include a video of the damaged product
along with your purchase details in your email.
- Product Replacement: After confirming the issue, your problem
product will be replaced with the same item. (*Including but not limited
to the same sku, the same color, the same specification, if the product is
out of stock, we will ask for your patience and understanding, the same
value of the replacement is allowed.)
Important Notes:
- Warranty coverage applies only to damages that are
not due to misuse or normal wear and tear.
- Our Compamy reserves the right to determine the
eligibility of warranty claims and may request additional information as
needed.
Thank you for choosing our store. We're
here to ensure your experience is nothing short of excellent!